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16 Jun Genesys Web Engagement includes standard CCPulse+ templates you can use for real-time interaction reporting. These templates report on the two kinds of Genesys interactions that GWE produces: Pre-engagement phase interactions are a specialized type of Open Media interaction called. 30 Oct Engagement Phase Templates. Web Engagement includes the following types of standard reporting templates for the engagement phase: Report templates on chat and web callback interactions triggered by the Web Engagement process and processed by an agent. Report templates for rule based. Few months ago, I wrote an post about Genesys CCPulse powerful feature (Read here) and explained how JScript language can be used to show various other details within CCPulse. Last week, I had requirement from contact center supervisor to view agent's login time i.e.) when they logged in. We needed this information.

24 May CCPulse Genesys. 1. CCPulse+ Session Objectives By the end of this session, you should be able to: Log into CCPulse+ Recognize the Toolbar icons and understand their functions Redefine and Create New Workspaces as your requirements change Create templates for new views and workspaces. In CCPulse agents are displayed using their ID, first name and first letter of last name (e.g. John S.). Is it possible to display last name and first letter of first name instead? (e.g. Smith S.)? without exchanging last and first name in Configuration Manager? Grzegorz. Logged. 27 Sep hello, We want to create a threshold in ccpulse where we can apply a color action when an agent has been in a inbound call for longer than 5 minutes. Is this possible? The statistic I want to use is AgentState where we can currently see states like CallInbound and the time in this state. I can apply a.

CCPulse formula decimal places. «on: October 13, , PM». Hello, I have created a forumula within a template but the statistic automatically displays 2 digits whereas I would like it to be rounded up? i.e. Is this possible? I think I may need to add this to the formula but not sure how. Thanks, WA. Logged. 2 Feb We have a problem regarding our CCPulse, showing agents not logged in and not receiving any calls. But they do receive calls and are currently logged in. Is this a configuration problem or something else? I have checked the agents are associated on the right place and DN and use their login as specified.


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